FAQs
Order & Payment FAQs
❌ No. Orders cannot be cancelled or modified once they have been successfully placed
❌ No, we don't entertain refunds. Refunds are accepted for the orders lost in transit, products damaged during delivery, or incorrect items being delivered. To claim for the damaged items / incorrect items delivery, a proper video recording of unboxing / unpacking is required. Send the video to metturfoodfactory@outlook.com within 2 days of delivery.
💳 We accept all major credit/debit cards, UPI, and net banking through our secure payment partner Razorpay.
✅ Yes. Your payment information is collected and processed directly by our secure third-party gateway partners; we do not store your card or bank details
🛒 Yes, the minimum order value is Rs.250/-
Shipping & Delivery FAQs
🚚 We typically dispatch orders within 2–4 working days. Final delivery time depends on our courier partner and your specific location
📍 Our products are shipped worldwide. For International orders kindly reach us directly through Whatsapp or mail.
⚠️ Delivery failure due to an incorrect address or unreachable phone number is the customer's responsibility and is non-refundable
📦 Yes. Once your order is dispatched, you will receive a Tracking ID via Email to monitor its status in real-time
⚖️ Shipping is calculated at checkout based on the total quantity/weight of the products in your cart
Product & Quality FAQs
✅ Most of our podis and health mixes have a shelf life of up to 6 months when stored in a cool, dry place in an airtight container
🥣 Yes. Our South Indian podis and health mixes are prepared in small batches using traditional recipes to ensure authentic taste and quality
❌ No. Our powders and mixes are 100% natural and free from artificial colors or chemical preservatives.
🏠 Transfer the contents to a dry, airtight glass or food-grade plastic jar immediately after opening. Always use a dry spoon
Yes, our health mixes are carefully formulated and categorized based on age groups:
- 👶 Infants
- 🧒Kids
- 👦 Children
Each product is designed to meet the nutritional needs of its specific age group. Please ensure you select the product appropriate for your child's age.
If your child has specific food allergies or medical conditions, we recommend consulting your pediatrician before use.
Support & Grievances
📧 Contact us via email at metturfoodfactory@outlook.com or WhatsApp at 9080443647 with photos/videos of the issue within 2 days of delivery
📸 Share an unboxing video or clear photos of the damage. Once verified, we will process a replacement or refund within 5 working days
⏰ Our customer support is available to assist you on the weekdays ( 10 AM to 5 PM )
❌ No. For logistical reasons, multiple orders cannot be clubbed together once placed
✅ Yes. As a 2025 compliant food business Manufacturer, we adhere to all FSSAI safety and labeling standards for our packaged food products. FSSAI License: 22425420000849