Privacy Policy
This Privacy Policy describes how Mettur Food Factory ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, located within the Zoho Commerce platform.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. The types of information we may collect include:
- Personal Identification Information: Your name, email address, phone number, and shipping/billing address.
- Payment Information: We do not directly collect or store your payment card details. Payment information is collected and processed by our third-party payment gateway partners, Zoho Payments and Razorpay.
2. How We Collect Your Information
We collect information through the following methods:
- Contact Forms: When you submit inquiries or communications through our website forms.
- Address Forms: When you enter your shipping or billing address during the checkout process or account registration.
- Payment Gateways: Your payment information is collected securely by our designated payment partners when you make a purchase.
- Sign up/Sign in Forms: When you register/sign in to our website for user regisration/authentication.
3. Why We Collect Your Information (Purpose and Legal Basis)
We use the information we collect for the following purposes:
- Order Fulfillment: To process your purchases, manage your orders, and deliver products to your specified address.
- Communication: To contact you regarding your order status, respond to your inquiries, and provide customer support.
- Account Management: To map your customer information (name, email, phone, address) to your user account for efficient service.
- Legal Compliance: To comply with applicable laws and regulations within our jurisdiction (Kancheepuram, Tamil Nadu, India).
4. Sharing Your Information
We do not share your personal information with third parties for marketing or advertising purposes. We only share your data with essential service providers who help us operate our business:
- Payment Processors: Your payment information is shared securely with Zoho Payments or Razorpay to process transactions. Please review their respective Privacy Policies for details on how they handle your data.
- Platform Provider: Our website is hosted on Zoho Commerce. The data processing practices of the platform provider apply to the underlying infrastructure of our site.
5. Cookies and Tracking Technologies
Our website operates within the Zoho Commerce ecosystem. We do not incorporate independent advertisements or non-essential tracking cookies. Any cookies used are strictly necessary for the basic functionality of the e-commerce platform (e.g., maintaining your shopping cart session).
6. Data Retention and Security
We retain your personal information until your account is deleted. If you wish to delete your account or request the removal of your data, please contact us using the details below. We take reasonable measures to protect your personal information within the secure environment provided by our platform host.
7. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect data from children under the age of 18. By using this website, you confirm that you meet this age requirement as per our terms and conditions.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, such as the right to access, correct, or request deletion of your information. To exercise these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mettur Food Factory
Email: metturfoodfactory@outlook.com
Phone: 9080443647